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FAQ

Q: The rip-stop liner in my new Big Shrimpy bed makes the bed “balloon” with air. What can I do about this?

A: If you are finding that your bed “balloons” during initial use, we recommend that you open the zipper a bit on both the ripstop nylon inner cushion and the outer cover. This will help the air escape. Another option is to remove some fiber from the inner pillow and put it back in after the bed has settled. Generally the bed will settle down after just a little bit of use. Please note that the ballooning results from intentional design features that help extend the lifespan of the bed. The ripstop nylon is water-resistant, protecting the inner fiber from moisture or a leaky dog. The substantial amount of stuffing we put in gives your dog more cushioning over the long run. If the “ballooning” has not settled down after a few days with the modifications mentioned above, please contact us. 

 

Q: Are Big Shrimpy, Mosier Valley and Mariposa products recyclable?

A: Yes, we offer customers the opportunity to participate in our Full Circle® recycling program. Customers may recycle any Big Shrimpy, Mosier Valley or Mariposa product ever purchased. Please see our recycling instructions.

 

Q: What fabrics are available?

A: Big Shrimpy Original, Nest, Catalina Classic and Landing Pads are offered in polyester faux suede. Bogo, Catalina Plush and Den pocket beds are made with a combination of polyester faux suede and polyester Berber-style fleece (the Den is also available in an all-fleece version). Please refer to the detailed product pages for colors available for each product.

Our Mosier Valley products are made using high-end upholstery grade fabrics.  The fabric styles available are always changing and you may not see them again, so if you see something you like get it while you can.

Mariposa products use a high-grade polyester faux fur in their construction.

 

Q: Does the fleece sleeping surface collect more hair than the suede?

A: There are many ideas on this and we have not done any scientific studies. It is our opinion that they both collect hair about the same, but our suede products seem easier to clean with a lint roller. Of course, the amount of hair depends on the dog too.

 

Q: Can You custom-make a bed for me?

A: We’re sorry, we do not offer that service.

 

Q: Do you warranty your products?

A: We warranty our Big Shrimpy and Mariposa products. Warranty Policy

 

Q: Are Big Shrimpy beds waterproof?

A: We do use fabrics that are water-resistant in our Original and Nest beds. For solving wetness issues, check out our Bomber water-proof liners in the Spare Parts section of our website.  We offer Bomber water-proof liners for the Original, Nest, Bogo and Easy beds.  Please know that the fabric used to make the Bomber liners is water-poof but the seams of the Bombers are not taped and the zippers are not water-proof zippers.

Of course, if a Big Shrimpy bed gets a significant amount of liquid on it, we recommend that the wet portions of the bed be dried as soon as possible.

 

Q: Can Big Shrimpy products be used outside?

A: Our Original beds and Landing Pads are particularly good for outside use because their 420 denier nylon bases do not easily pick up dirt. If they do get dirty, they are easy to take apart for washing and drying. Naturally, the user should be careful of things like a nail sticking up from a deck, the careless hot metal marshmallow stick, and other sharp or nasty objects.

Please note that our beds are not intended to be left outside over extended periods or in severe weather.

 

Q: Are Big Shrimpy beds chew-proof?

A: Nope. If a dog (or cat) wants to chew a bed he or she will. Be wary of claims of a chew-proof bed. We haven’t found a fabric that can withstand chewing by the persistent pup.

 

Q: Can I buy a replacement cover or any other part for my Big Shrimpy product?

A: Yup!  Check out the Spare Parts section of our website.

 

Q: Can I buy SmartFill separately?

A: Yes, we sell SmartFill in 5-pound bags. A 5-pound bag is enough to fill a medium Original bed. You will find it on our Spare Parts page

 

Q: Can I really wash any part of all of the pet beds on this site?

A: Yes, you can wash every component of all our products. Please see our washing and drying instructions.

 

Q: What is SmartFill?

A: SmartFill is Big Shrimpys 100% recycled, machine washable and dryable, polyester-fiber filling.

 

Q: Can I wash SmartFill?

A: Yes you can! SmartFill and every other component of a Big Shrimpy bed can be machine washed and dried. We recommend using one of our Mesh Refresh wash bags to launder SmartFill.

 

Q: Why doesn’t Big Shrimpy still fill beds with fleece scraps?

A: Prior to 2007, Big Shrimpy filled its beds with polyester fleece scraps. These fleece scraps were remnant pieces cut from clothing patterns. As outdoor clothing moved to more technical fabrics, the supply of fluffy fleece scraps disappeared or can only be found overseas. The situation led us to develop SmartFill, now used in Big Shrimpy and Mosier Valley products.

 

Q: My bed is filled with fleece scraps. Are the fleece scraps washable?

A: Yes, the fleece scraps are machine washable and dryable, just like our SmartFill.  And they are recyclable as well via our Full Circle program.

 

Q: Does Big Shrimpy use recycled materials in its products?

A: Yes. The Big ShrimpyOriginal, Nest, Catalina, and Bogo beds and the Mosier Valley Lakehouse and Cabana beds are all filled with recycled fiber (SmartFill).  The grey fabric that makes up the exterior of the Big Shrimpy Landing Pad cushion is also composed of recycled material.